# Can I get a refund? We do not offer refunds for workspace or bulk storage subscriptions. If you cancel your workspace subscription (monthly or annual), you will retain access to paid features until the end of your billing period, after which your workspace will be automatically downgraded to the Free plan. Since bulk storage subscriptions are annual, refunds are not available under any circumstances, even if you cancel before the auto-renewal date. If you were billed for members accidentally added to your workspace, email **** within 72 hours of the invoice date for a full refund of prorated charges. Please ensure that you have removed the additional members from your workspace before contacting us. If you were billed for members accidentally added to your workspace, email **** within 72 hours of the invoice date for a full refund of prorated charges. Please ensure that you have removed the additional members from your workspace before contacting us. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://academy.shade.inc/help-center/billing/can-i-get-a-refund.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.