Can I get a refund?

What is Shade's refund policy?

We do not offer refunds for workspace or bulk storage subscriptions. If you cancel your workspace subscription (monthly or annual), you will retain access to paid features until the end of your billing period, after which your workspace will be automatically downgraded to the Free plan. Since bulk storage subscriptions are annual, refunds are not available under any circumstances, even if you cancel before the auto-renewal date.

If you were billed for members accidentally added to your workspace, email [email protected] within 72 hours of the invoice date for a full refund of prorated charges. Please ensure that you have removed the additional members from your workspace before contacting us.

If you were billed for members accidentally added to your workspace, email [email protected] within 72 hours of the invoice date for a full refund of prorated charges. Please ensure that you have removed the additional members from your workspace before contacting us.