> For the complete documentation index, see [llms.txt](https://academy.shade.inc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://academy.shade.inc/help-center/help-center-es/facturacion/puedo-obtener-un-reembolso.md).

# ¿Puedo obtener un reembolso?

¿Cuál es la política de reembolso de Shade?

No ofrecemos reembolsos por suscripciones de espacio de trabajo o de almacenamiento masivo. Si cancelas tu suscripción de espacio de trabajo (mensual o anual), tu espacio de trabajo se degradará al plan Personal, y se aplicarán los límites de asientos, invitados, unidad y almacenamiento del plan Personal. Dado que las suscripciones de almacenamiento masivo son anuales, no hay reembolsos disponibles bajo ninguna circunstancia, incluso si cancelas antes de la fecha de renovación automática.

Si se te facturó por miembros agregados accidentalmente a tu espacio de trabajo, envía un correo electrónico a **<support@shade.inc>** dentro de las 72 horas posteriores a la fecha de la factura para obtener un reembolso total de los cargos prorrateados. Asegúrate de haber eliminado a los miembros adicionales de tu espacio de trabajo antes de contactarnos.


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