> For the complete documentation index, see [llms.txt](https://academy.shade.inc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://academy.shade.inc/help-center/help-center.md).

# Help Center

Answers to common questions about workspaces, drives, ShadeFS, billing, and security.

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th></th><th></th><th></th></tr></thead><tbody><tr><td><h4><i class="fa-building">:building:</i></h4></td><td><h4>Workspaces</h4></td><td>Create, organize, and delete workspaces, and understand roles.</td><td><a data-mention href="/help-center/workspaces-faq/what-are-workspaces.md">What are workspaces?</a></td><td><a data-mention href="/help-center/workspaces-faq/difference-between-a-workspace-and-a-drive.md">What's the difference between a workspace and a drive?</a></td><td><a data-mention href="/help-center/workspaces-faq/deleting-workspace.md">Deleting a workspace</a></td></tr><tr><td><h4><i class="fa-hard-drive">:hard-drive:</i></h4></td><td><h4>Drives and permissions</h4></td><td>Control who can see and change what in each drive.</td><td><a data-mention href="/help-center/drive-faq/what-is-drive-inheritance.md">What is drive inheritance?</a></td><td><a data-mention href="/help-center/drive-faq/file-folder-permissions.md">File and folder permissions</a></td><td><a data-mention href="/help-center/drive-faq/how-shadefs-works-real-time.md">How does ShadeFS work in real time?</a></td></tr><tr><td><h4><i class="fa-desktop">:desktop:</i></h4></td><td><h4>ShadeFS and the desktop app</h4></td><td>How ShadeFS compares to cloud storage and NAS, and fixing install errors.</td><td><a data-mention href="/help-center/shadefs-faq/how-shadefs-outperforms-traditional-cloud-storage.md">How ShadeFS outperforms traditional cloud storage</a></td><td><a data-mention href="/help-center/shadefs-faq/how-does-shadefs-compare-to-a-nas.md">How does ShadeFS compare to a NAS?</a></td><td><a data-mention href="/help-center/shadefs-faq/winfsp-is-showing-an-already-installed-error.md">WinFsp shows an &quot;already installed&quot; error</a></td></tr><tr><td><h4><i class="fa-credit-card">:credit-card:</i></h4></td><td><h4>Billing</h4></td><td>Seats, guests, refunds, and migration help.</td><td><a data-mention href="/help-center/billing/how-do-seat-limits-work.md">How do seat limits work?</a></td><td><a data-mention href="/help-center/billing/how-to-add-more-seats-and-guests-outside-of-my-plan.md">How do I add more seats and guests than my plan includes?</a></td><td><a data-mention href="/help-center/billing/can-i-get-a-refund.md">Can I get a refund?</a></td></tr><tr><td><h4><i class="fa-shield-check">:shield-check:</i></h4></td><td><h4>Security and network</h4></td><td>Firewall setup, blocked connections, audit logs, and SIEM.</td><td><a data-mention href="/help-center/security/shade-network-configuration-guide.md">Network configuration guide</a></td><td><a data-mention href="/help-center/security/shade-is-blocked-by-my-internet-provider.md">Shade is blocked by my internet provider</a></td><td><a data-mention href="/help-center/security/audit-logging.md">Audit logging</a></td></tr><tr><td><h4><i class="fa-gauge-high">:gauge-high:</i></h4></td><td><h4>Performance and indexing</h4></td><td>Internet speed, indexing times, and what to do when files fail to index.</td><td><a data-mention href="/help-center/general-faq/how-good-does-my-wifi-have-to-be.md">How good does my wifi have to be?</a></td><td><a data-mention href="/help-center/general-faq/how-long-should-it-take-to-index-assets.md">How long does indexing take?</a></td><td><a data-mention href="/help-center/general-faq/my-files-failed-to-index.md">My files failed to index</a></td></tr></tbody></table>

### More questions

* [Does Shade offer a trial?](/help-center/general-faq/does-shade-offer-a-trial.md)
* [When to use Shade Cloud](/help-center/general-faq/when-to-use-shade-cloud.md)
* [Our storage and subprocessors](/help-center/general-faq/our-storage-and-subprocessors.md)
* [Do you use our data to train your AI?](/help-center/ai-faq/do-you-use-our-data-for-training-your-ai.md)
* [How does Shade compare to other cloud NAS systems?](/help-center/general-faq/shade-compared-to-other-cloud-nas-systems.md)

### Still need help?

Chat with us from the **?** icon in the bottom left of the Shade app, or email <support@shade.inc>.


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