Billing

Billing is managed at the workspace level. The pricing is simple: you are charged for seats and storage. You can view our pricing plans here. Seats are prorated on a monthly basis and storage is prorated on a hourly basis.

Our billing viewing and management is split between 3 pages on the app.

Usage

Your workspace usage can be found under Settings/Usage. This page is an overview of how your workspace is using seats, storage, drives, and credits.

Plans

Your workspace plan can be found under Settings/Plans. This page is an overview of your current plan, and what features you have access to under that plan.

Billing

Your workspace billing can be found under Settings/Billing. This page is a breakdown of your plan, billing cycle, and upcoming invoices.

FAQs

How can lower my bill?

You can move your workspace members to being guests on the drives they need to access. Note that drive guests will not be able to mount or access metadata on those drives even if they have full access. Purchasing storage in bulk is another way to lower your storage cost. You can also lower your storage costs by considering using a proxy workflow link. In a proxy workflow you keep your raw files on disk or NAS, and sync proxies to a mounted Shade drive.

What are credits?

We introduced the credits system after our GPU cluster bill came back a few digits longer than expected.

Credits allow you to continually run transcription and custom metadata jobs across your assets.

Enterprise customers are able to run transcription and metadata jobs for free as a part of the migration process

The current rate for metadata is 5 credits per attribute per asset and 4 credits/minute for transcription. Credits can be purchased in bulk in different tiers from your workspace Settings/Usage page.